Return Policy

Effective Date: December 25, 2024

At Swagnology.com, we want you to be completely satisfied with your purchase. If you’re not satisfied, we offer a 14-day return window under certain conditions. Please read the following guidelines to understand our return process.

1. Return Window

We offer a 14-day return period starting from the date you receive your order. To be eligible for a return, the following conditions must be met:

• The item must be unused, in its original condition, and in the original packaging.
• The item must not be damaged or altered in any way.
• All tags and labels must remain intact and unremoved.

2. Non-Refundable Shipping Costs

Shipping costs are non-refundable. Shipping fees are paid directly to the carrier, and as the delivery has already been made, these costs cannot be refunded.

3. Valid Reasons for Return

The following reasons are considered valid for returns:

• The product is defective or damaged upon arrival.
• The wrong item was shipped to you (wrong size, color, model, etc.).
• The product does not meet the description or expectations (quality, functionality, etc.).

4. Invalid Reasons for Return

The following reasons will not be accepted as valid for returns:

• “No longer needed” or “change of mind” are not acceptable reasons for return.
• Items that have been used, altered, or damaged by the customer.
• Items that are not in their original condition or packaging.

5. Abuse of Return Policy

Swagnology.com reserves the right to refuse returns or exchanges if we determine that the return policy is being abused. Examples of abuse include:

• Excessive returns of items in a short period of time.
• Returning items that do not meet our return criteria (e.g., used, worn, or altered items).
• Returning items that are not in their original packaging or condition.

In the event of policy abuse, Swagnology.com reserves the right to terminate your ability to make future purchases on our site and refuse any further returns.

6. Chargeback Policy

We do not tolerate the initiation of chargebacks from your banking provider without first contacting us to resolve the issue. If you initiate a chargeback without communicating with us, your account will be immediately banned from the site and platform. We hold both the buyer and seller responsible for resolving disputes directly through communication and adherence to the return policy. Failure to comply with this will result in permanent suspension from Swagnology.com.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at swagnologymanagement@gmail.com within 48 hours of delivery. This will allow us to resolve the issue promptly. You must provide your order number and a description of the issue. We will provide a replacement or full refund for defective or damaged items upon receipt and inspection.

8. Unopened Returns

If you wish to return an unopened item, please note that the return shipping cost will be the responsibility of the buyer. The item must be in its original condition and packaging to be eligible for return.

9. How to Return an Item

To initiate a return, please contact us at swagnologymanagement@gmail.com within 14 days of receiving your order. Include your order number and a brief explanation of the reason for the return. Once we receive your request, we will provide you with instructions for sending the item back.

10. Refund Process

If your return is accepted, we will process your refund to the original payment method. Please note that it may take 5-7 business days for the refund to reflect in your account, depending on your payment provider.

11. Exchange Policy

We currently do not offer exchanges. If you’d like a different product, please return the original item and place a new order for the desired product.

12. Contact Us

If you have any questions about our return policy or need further assistance, feel free to reach out to us at:

Email: swagnologymanagement@gmail.com